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We provide 14 Days Free Exchange for any defective EC POWER LIPO Battery, why?

Because we are selling High Quality Grade "A" Battery with EXCELLENT QC. If the battery that you have received have any dead cell or unsatisfying, we must refund or replace to you.




Q1.  I have received my item but packaging damages during transit, can I change the item?
Q2.  What kind of warranty does EC POWER HOBBIES CITY provide?
Q3.  I have received my item but it is faulty, what should I do?
Q4.  I have received my item but the item is damaged, what should I do?
Q5.  My item is not working now, but it is still under warranty, how do I claim the warranty?
Q6.  Can I transfer the warranty to someone else if I give or sell it to them?
Q7.  Can I get my money back if I do not want this item any more?
Q8.  What is the procedure for the returning of my items?
Q9.  Who pays the postage costs for an item that has to be returned?



Q1. I have received my item but packaging damages during transit, can I change the item?

In regards to the enquiries about packaging damages during transit, it would be appreciated if you would understand the packaging damage is not included in warranty. On occasions and for a variety of reasons, some packaging could be damaged during transit which is outside of our control. However, if any defects in the actual item(s), we would take our responsibilities for the defects. Thank you for your understanding and cooperation.



Q2. What kind of warranty does EC POWER HOBBIES CITY provide?

We provide a few different type warranties, detail as below:

45 Day Warranty Policy
From the date of dispatch, if a product needs to be returned after 14 days but within the first 90 days, the customer is responsible for the postage of sending us the product, and we will cover the cost of returning it.
In the first 14 days from the date of dispatch, products are covered by the DOA Warranty Policy mentioned above. i.e. All postage cost covered by EC POWER HOBBIES CITY.

Parallel Import Warranty Policy
This policy applies to parallel imports. It means if it is damaged or found faulty after 14 days from the date of dispatch, the customer is to deal with EC POWER HOBBIES CITY directly to make a warranty claim.
In the first 14 days from the date of dispatch, products are covered by the DOA Warranty Policy mentioned above. i.e. All postage cost covered by EC POWER HOBBIES CITY.

Manufacturer Warranty Policy
This policy applies to products that are offered with Manufacturer Warranty. It means if it is damaged or found faulty after 14 days from the date of dispatch, the customer is to deal with the relevant manufacturer directly to make a warranty claim.
In the first 14 days from the date of dispatch, products are covered by the DOA Warranty Policy mentioned above. i.e. All postage cost covered by EC POWER HOBBIES CITY.



Q3. I have received my item but it is faulty, what should I do?

We are very sorry about this, there may be a very small percentage of items that will be DOA (Dead On Arrival), which are usually damaged in transit in most of the cases . Please contact us at sales@ecpower.com.hk and give a full detailed description of the problem, as well as a photo of the faulty parts and your order number. We will respond to you within 48 hours and we will try our best to solve the problem. Normally we will provide a number of options for faulty items:
  • exchange it at our cost ;
  • partial refund and you keep the item ;
  • fully refund (if we run out of stock).



Q4. I have received my item but the item is damaged, what should I do?

All shipments are covered by transit insurance. Please contact us at sale@ecpower.com.hk first if you have received an item that is damaged. We will need you to send us the photo of the damaged part, as it will be more convenient for us to claim the insurance from our carrier. You will then receive a Faulty Return Form with Return Authorised Number (RAN) in your billing email address. We will replace any items damaged in transit for free once we have received the damaged item and the Faulty Return Form back.



Q5. My item is not working now, but it is still under warranty, how do I claim the warranty?

Please contact us first and give a full detailed description of the problem, as well as a photo of the faulty parts and your order number. We will respond to you within 48 hours and we will try our best to solve the problem. Normally we will provide number of options for faulty items:
  • send our technician to your place to fix the problem for free of charge;
  • send the replacement parts to you at no extra cost;
  • exchange it at our cost ;
  • fully refund (if we run out of stock)



Q6. Can I transfer the warranty to someone else if I give or sell it to them?

The warranty is non-transferable . As you are our customer, we can cover the warranty for you only. However, your customer may claim through you, and we will cover the warranty if you still have the product. Back to Top



Q7. Can I get my money back if I do not want this item any more?

You may seek a refund, credit or replacement if the product:
  • is or has become DOA (Dead on Arrival) through no fault of your own;
  • does not fit with the stated purpose, or a purpose which you made known to our sales staff;
  • does not match our description on this website;
  • or has defects that were not obvious or which we did not bring to your attention.
You are not entitled to a refund, credit or replacement if:
  • you have changed your mind about the product;
  • you have made an incorrect choice; you subsequently found you can purchase the same or similar product for a cheaper price elsewhere;
  • a defect was drawn to your attention before you purchased the product, e.g. when products are clearly labelled as second-hand;
  • or you have failed to verify and provide accurate information when you placed your order.




Q8. What is the procedure for the returning of my items?

You can return the DOA or faulty item to us with the following steps :
  • 1) Send us an email with your order number and the reason of return.
  • 2) Our customer service representative will issue you a Faulty Return Form with a Return Authorised Number (RAN). Please ensure you attach this Faulty Return Form in your return package. It will enable us to process your return promptly.
  • 3) Some items may require you to go to the post office to send it by using our Reply paid number.
  • 4) We may also send our courier to pick up some of the big items from your place. We will send a replacement unit or refund once we have received your return item.



Q9. Who pays the postage costs for an item that has to be returned?

All products from EC POWER HOBBIES CITY have the "dead on arrival" (DOA) warranty within 14 days from the date of dispatch. It means if item is damaged or found to be faulty within this period, we will cover all the postage and cost to fix the problem.

From the date of dispatch, if a product needs to be returned after 14 days but within the warranty period, the customer is responsible for the postage of sending us the product, and we will cover the cost of returning it.

In the first 14 days from the date of dispatch, products are covered by the DOA Warranty Policy mentioned above. i.e. All postage cost covered by EC POWER HOBBIES CITY.


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